Windows Server and Network Administrator (FILLED)

Jan 15

Job Description

Windows Server and Network Administrator (FILLED)

Role Overview:

As a Full-Time Windows Server and Network Administrator, you will have the opportunity to join our company at an exciting time to add your own flavour to the division’s operations. You will be a key player within the company, providing high-quality computer customer service to DVAI clients and training new recruits. We provide you with high-grade, IT industry, web-based remote management, and monitoring tools to help make you successful.

Your main job will be to deliver remote and onsite IT support to DVAI’s Managed Services clients. You will monitor and maintain computer systems, networks, and main infrastructure for multiple clients. Your responsibilities will include diagnosing hardware and software problems and fixing technical issues within a pre-defined Service Level Agreement (SLA).

You will get a chance to participate in IT project work and be responsible for setting up new hardware, including servers, firewalls, and network routers. It is a highly technical role with an opportunity to interact with all levels of technology and IT deployment.

We are looking for a motivated individual who will help us build up our Managed Services by contributing to the development and success of the division. If you think you are up to the challenge, apply today!

Mandatory Requirements:

Completed a post secondary degree or a diploma in Information Technology
Five or more years of experience working in the Information Technology field
Eligible for Secret security clearance
Valid driver's license

Technical Experience:

MCSE/MCSA, CompTIA, CCNE/CCNA or other such designation is preferred but not mandatory
Experience with firewall configuration
Experience with network switching and routing and their protocols
Experience with wireless access points and controllers
Knowledge of personal computer hardware, configuration, installation, and maintenance
Strong knowledge in diagnosing and problem solving related to hardware, software, laser printers and operating systems
Heavy experience in supporting and maintaining Microsoft Windows Operating Systems and Servers in an Active Directory environment
Experience with Microsoft Exchange/Office365 and clients
Experience with data management, backup and archiving processes
Experience with remote management and monitoring tools

Other Requirements/Details:

Bilingualism: English & French would be an asset
Excellent interpersonal skills, communication skills, and time management skills
Strong customer-service skills with attention to detail
Able to follow through and prioritize tasks independently
Detail-oriented individual and thorough
A team player willing to share information with colleagues freely
Ability to document IT infrastructure, incidents, and lessons daily
Self-starter, self-motivated individual who enjoys the challenge of a dynamic work environment
Fast learner and adaptive individual who can identify and understand the appropriate software and hardware used by the organization and our clients
Believes in a strong ethical standard and has a professional demeanor

Responsibilities:

Respond and resolve service requests from our clients in a timely, efficient, and courteous manner
Document all problem incident steps in the service desk system
Installing, upgrading, and configuring network devices, server hardware, operating systems, and applications for our clients
Monitoring and maintaining computer systems and networks
Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Implementing and configuring backups for desktops and servers
Providing support, including procedural documentation
Following diagrams and written instructions to repair a fault or set up a system
Setting up new users’ accounts and profiles
Working continuously on a task until completion taking care to escalate when appropriate
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluating new technology