Managed IT

Adopting a Managed Service approach is an efficient way to stay up-to-date with technology and security, have access to broader skillsets, and address business issues related to cost, quality of service and risk.  

Let Davidson Violette proactively monitor and manage your day-to-day technologies so you can rest assured that your technology is always secure and reliable.  And help is always only a phone call away.


Services

Remote Support

 Recommended for start-ups and growing companies, our Service Desk remotely monitors your systems and provides off-site and on-site support as required.

Recommended for start-ups and growing companies, our Service Desk remotely monitors your systems and provides off-site and on-site support as required.

On-Site Support

 Recommended for businesses with 50 or more staff, our Technical Support Staff work at your location in a part-time or full-time capacity.

Recommended for businesses with 50 or more staff, our Technical Support Staff work at your location in a part-time or full-time capacity.


What you can expect

If you are finding it difficult to keep pace with the constant demands of security, patching, and backups your network requires, consider our Managed IT Service - where we take care of everything IT, and help is always just a phone call away.

Let our certified staff take away the worry, frustration, and considerable cost of managing your office environment.  

Benefits to Managed IT Service:

  • Custom solutions that meet your business’ exact needs and budget
  • Frees up your time so you can focus on your business
  • Never lose a file again
  • Reduce your IT expenses
  • Avoid technology and budget surprises
  • Your information is always secure and backed up
  • You are always compliant
  • You have access to our Service Desk 24/7
  • Maximum 60-minute response
I really appreciate the support you provide, and the calm, pleasant way in which you deliver it.
— Judy Woodstock - Executive Director

How we help

Our Service Desk is working 24/7/365 to ensure your systems are secure and functional.  Here's is why we are so successful:

  • Automation

    • All maintenance requirements and service tickets are captured by our software, and tracked through to completion.

  • Security

    • SPAM Filtering, Antivirus Management, Intrusion Detection, updates and patches are fully automated so your infrastructure is always secure
  • Support

    • Our Service Desk is available at any time, and can serve you in either official language.
  • backup

    • Our offsite servers backup your data, with full file recovery and disaster recovery options. And your data never leaves Canada, keeping you compliant with Privacy and Personal Information acts.  Never lose a file again.
  • 24/7/365 monitoring

    • We monitor all workstations, servers, network devices, firewalls, routers, and switches, regardless of location, and receive automated alerts for any issue.  Our Service Desk is available at any time, and is there to help you in either official language.
  • Software Management

    • Patch management services are fully automated so your systems are always up to date.
  • Asset Management and Reporting

    • Reporting metrics are provided to assist with tracking and compliance reporting, available any time on your custom portal.

Still Struggling?

If you are finding it difficult to keep pace with the constant demands of security, patching, and backups your network requires, consider our Managed IT Service - where we take care of everything IT, and help is always just a phone call away.